Shipping Info
stamptapo ("we" and "us") is the operator of (https://www.stamptapo.com)
("Website"). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfill all your items at time of purchase. In this instance, we will
fulfill the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item or if you would prefer for us
to process a refund.
2. Shipping Costs
standard shipping cost : free shipping
Priority Handling: 3.65$
3. Warranty Returns
stamptapo will happily honor any valid warranty claims, provided a claim is
submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect stamptapo to
process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
All orders will be dispatched from our warehouse within 1-3 business days
Shipping Time: 8-20 business day
4.1 Transit time Internationally
Generally, orders shipped internationally are in transit for 8-20days.
4.2 Dispatch Time
Orders are usually dispatched within 1-2 business days of payment of order
Our warehouse operates on Monday - sunday
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.before 1-2 day after your purchase
4.4 Military Address Shipping
We are able to ship to military addresses using USPS. We are unable to offer
this service using courier services.
4.5 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us here : support@stamptapo.com so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link and tracking number after we ship the product
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider. they can track their orders on our tracking page
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order after 1-2 day after your ordering
has already been dispatched, please refer to our refund policy.
8. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
8.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
8.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
investigation and deemed the parcel lost.
9. Customer service
For all customer service enquiries, please email us at support@stamptapo.com