Refund policy
tive or Damaged Products
If you have received faulty or damaged products, please contact us with images of the product within 7 days. We will gladly send out a replacement order.
Items Lost in Transit
By ordering from us, you agree with our shipping times. Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 10-12 business days, you can contact us and we will gladly send out a replacement order.
Returns
We do accept returns for refunds. Our guarantee only covers defective or damaged products, and items lost in transit. Your satisfaction is our priority, but this policy is in place so that we can continue to offer free worldwide shipping on all orders.
Lost or Stolen Packages
We are not responsible for lost or stolen packages confirmed as delivered to the address entered for an order. Upon inquiry, we will confirm the delivery to the address provided using the tracking link for the customer to investigate.
RETURN POLICY
Last updated January 07, 2021
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.
Returns
All returns must be postmarked within thirty (90) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
items Lost in Transit/not arrived
Most orders get delivered within the posted time frames; however, external factors such as customs inspections can sometimes cause delays. If your order shipping times exceeds our displayed time frame by 10-12 business days, you can contact us at support@stamptapo.com and we will gladly send out a replacement order.
getting the wrong product:
in this case we will send you the right product with in 2-3 day after you received the product please just take a clear photo of the product and send it at support@stamptapo.com and we will asnwer you with in 2h-4h and we will pay for the return and sending you the right product.
damaged product:
email us with the picture of the damaged product in support@stamptapo.com and we will send you another one after 2-3 days
change of mind about the product:(email us at support@stamptapo.com)
in this case if you ask for refund before we ship the product we will give you a full refund.if the product confirmed as shipped and A 20% restocking fee will be charged and you pay for the return fees
RETURN PROCESS
To return an item, please email customer service at support@stamptapo.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
StampTapo
Attn: Returns
RMA #
473 Mundet Place, Ste US463633
Hillside,New Jersey,,07205
United States
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least four (4) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
EXCEPTIONS
For defective or damaged products, please contact us at the customer service email at sale@stamptapo.com to arrange a refund or exchange.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
support@stamptapo.com